Refunds, Privacy and our GUARANTEE

We are very reasonable about our cancellation policy, and have designed it so you will feel good enough to rebook your trip to Cuba at a later time.

FIRST, OUR PROCESS:

A) After you complete your short Trip Survey, you will receive your complimentary Tentative Cuba Trip Itinerary.

B) After you approve your Tentative Itinerary above, you will receive your complimentary Trip Fee Quote. (This will specify your Option 1 and 2 fees.)

C) After you approve your Trip Fee Quote above, your chosen fees will be due up front, and will be deposited in our Traveler Trust Account for your protection.

D) After we receive your fees, we will then email your Final Trip Itinerary and begin booking your amazing trip to Cuba.

REFUND AND CREDIT POLICIES:

Options 1 & 2: 

If you cancel after you have paid for your trip:

• 100% refund minus $500 fee if you cancel before we email your Final Trip Itinerary (D).

• 90% refund if you cancel after we email your Final Trip Itinerary.

• 80% credit, minus any non-refundable booking costs, if you cancel after you receive our email that your trip has been booked.

Option 3: 100% refund before we email your travel instruction sheet. (No refunds after we email your instruction sheet.)

Option 1 GUARENTEE: we guarantee your Option 1 trip to Cuba will be THE best vacation you've ever taken, or we will give you Option 1 again for the price of Option 2 for your next trip to Cuba. This is how much we believe in Cuba.  [Your Option 1 & 2 fees will be specified in your (B) Trip Fee Quote.]

Note, booking an Option 1 or 2 trip to Cuba less than 90 days before your departure date is more difficult and costly, so please apply early.

PRIVACY POLICY: all traveler information is kept completely confidential. Never sold. Never shared. 

- Piña Tours is a CubaABC.com company.

- California law requires certain travel agents to have a trust account. CubaABC.com has a trust account for client fees and refunds.

- CA Dept. of Justice Travel Agent Reg. #2167182-40.

- Travel Consumer Restitution Corporation ID #710106.

David Barlavi, owner

Text: (818) 571-0789

Email: TaxLyr@gmail.com